Purpose-Driven Forms with Zero Clutter
Only the fields, searches and uploads your chosen purpose needs — nothing else is shown or asked for.
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Trusted by Leading Banks Across India
Raise Requests in Three Simple Steps
Select the request type, add the required details, and submit, guided workflow.
Select Service Request Topic & Purpose
Pick the tile matching the transaction type, then choose the relevant purpose.
Update Information Depending on the Purpose
Search for the transaction, make corrections, or add it manually when it isn't available.
Additional Info Supporting Documents
Attach supporting documents as needed and add comments for additional context or clarification.
See RequestDesk in Action
No Delays. Just Resolution.
Raise. Correct. Attach.
Close it Afterwards.
Who raised what, which values changed, and who it's pending with — in one place.
Unified Dashboard for Request Management.
Manage requests, track transactions, access reports, monitor updates, and stay informed—all from one centralized dashboard.
Seamless Topic Selection, Purpose by Purpose.
Pick the topic that matches the transaction, then its
purpose — the pair decides every field, search option and document that follows.
Form 131(16) for Filed Returns & Smart Request Reports
Download Form 131(16) for filed returns and generate smart reports to track TDS requests, monitor status, and simplify compliance reporting.
Explore More Features
Transform Request Management with RequestDesk
Every rule the form enforces, working before your request ever reaches the vendor team.
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Thinking About Security
Automate compliance with built-in security that keeps your data protected, processes secure, and risks under control.
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Operational Trust Center
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RequestDesk: From Request to Resolution, Simplified. to Resolution, Simplified.
Raise, review, and track correction to closure with RequestDesk.
TDS Helpdesk and Ticketing System for Banks
In a bank, TDS queries start at the branch: a customer needs a Form 16A, a PAN was captured wrongly, or TDS is missing from Form 26AS. RequestDesk turns each of these into a ticket that moves from the branch to the back-office or TDS vendor team and back, instead of travelling by email.
TDS Requests You Can Raise in RequestDesk
| Request | Typical example |
|---|---|
| TDS correction | Wrong amount, section or date on a transaction in a filed quarter |
| PAN correction | PAN missing, invalid or in-operative on a customer or vendor transaction |
| Form 16A / TDS certificate | A customer or vendor asks for the TDS certificate of a filed quarter |
| TDS mismatch query | The deductee cannot see the TDS in Form 26AS |
| TDS refund query | Tax was deducted in excess and the deductee wants it corrected |
Connect TDS requests with the rest of your compliance
RequestDesk is part of the FigmentOne tax compliance platform . Corrections flow into returns filed with TaxCPC , and TDS credit mismatches can be checked with 26ASCPC .
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We're happy with our association with FIGMENT. It's a great combination of tech aspects as well as tax knowledge.
Mr. Rajesh Kumar
GM, BANK OF INDIA
No organization can be stopped when it's built on values like Figment's. The team constantly strives to deliver its very best.
Mr. B. Satyanarayana Rao
DGM, UNION BANK OF INDIA
We appreciate your degree of service orientation and find it truly satisfying and further hope for the same warmth.
Mr. Mahendra Kumar
GM, UTTAR BIHAR GRAMIN BANK, MUZAFFARPUR
Figment's hardworking and professional team has achieved remarkable milestones through dedication and sincerity.
Mr. Nandkumar
AGM, PUNJAB NATIONAL BANK
The Figment team has a deep understanding of client needs and extensive expertise in banking and tax technology systems.
Mr. Dinesh Khurana
AGM, STATE BANK OF INDIA
Figment aligned with our compliance timelines from day one, and support has been consistently responsive.
Mr. Amit Sharma
DM, HIMACHAL PRADESH GRAMIN BANK
We're happy with our association with FIGMENT. It's a great combination of tech aspects as well as tax knowledge.
Mr. Rajesh Kumar
GM, BANK OF INDIA
No organization can be stopped when it's built on values like Figment's. The team constantly strives to deliver its very best.
Mr. B. Satyanarayana Rao
DGM, UNION BANK OF INDIA
We appreciate your degree of service orientation and find it truly satisfying and further hope for the same warmth.
Mr. Mahendra Kumar
GM, UTTAR BIHAR GRAMIN BANK, MUZAFFARPUR
Figment's hardworking and professional team has achieved remarkable milestones through dedication and sincerity.
Mr. Nandkumar
AGM, PUNJAB NATIONAL BANK
The Figment team has a deep understanding of client needs and extensive expertise in banking and tax technology systems.
Mr. Dinesh Khurana
AGM, STATE BANK OF INDIA
Figment aligned with our compliance timelines from day one, and support has been consistently responsive.
Mr. Amit Sharma
DM, HIMACHAL PRADESH GRAMIN BANK
- Years in tax practice
- 14+
- Organisations served
- 900+
- CAs and tax advisors on staff
- 200+
- Tax transactions processed yearly
- 950M+
Frequently Asked Questions
Something not covered here?
Ask us directly.A TDS helpdesk system records every TDS query or service request as a ticket, sends it to the team that can resolve it, and tracks it until it is closed. RequestDesk is a TDS helpdesk built for banks, where branches raise requests and back-office or TDS vendor teams resolve them.
The customer or vendor asks the branch, and the branch raises a Form 16A request in RequestDesk for the quarter concerned. For returns that are already filed, the TDS certificate can be downloaded and shared, and the request is closed with a record of what was issued.
Every request in RequestDesk carries its branch, status and the person it is pending with. Head office and back-office teams see requests from all branches in one dashboard, while each branch sees only its own, and every change is kept in the request history.
Yes. RequestDesk supports configurable approval levels to ensure requests follow the right authorization workflow before resolution.
Yes. Notifications and reminders can help teams stay informed about pending requests, approvals, follow-ups, and important actions.
RequestDesk is part of FigmentOne. Existing users log in at one.figmentglobal.com and open RequestDesk from the product list, where plans and pricing are also shown. New users can book a demo to get access.
